2020 was one year that has changed retail customer experience drastically. Whenever we had those emergency lockdowns, one thing that was in demand was GROCERY! But how did we get in there? How did we get the confidence of buying things despite knowing that we are amid a pandemic?
So, knowing the health concerns, ways like contactless payments, delivery options, and self-checkout helped. Retailers continue to respond to the crisis with resilience as they pave their way through the pandemic. This change in customer shopping behavior, channel preferences, category preferences has made them think out-of-the-box.
Let’s see the ways you can address these challenges and build customer loyalty in this digital age.