Biggest E-commerce Market Trends:  Next Five Years Insights

Biggest E-commerce Market Trends: Next Five Years Insights

The E-commerce Market has been gaining momentum since covid days and this trend is gaining popularity day by day. Business owners are revolving around improving their businesses with the power of AI and trying to meet e-commerce market trends.

With AI-powered infrastructure, e-commerce business owners lure customers with the best possible services. They have not limited themselves to improving the websites but also focussing on the launch of smart mobile applications and collaborating with banking and non-banking players to make payment cheaper, secure, and faster.

In the blog, we will talk about the biggest trends that will impact the business in the coming five years. This is a heads-up to the business owner to gear up and prepare themself for the evolving trends in the e-commerce market.

4 Key E-commerce Trends Leading In Coming Years

The booming e-commerce industry has unlimited opportunities to grow and expand. With a strong web presence with the right platforms like Salesforce, you can broaden your offering and increase your reach. You can download the free app Shopify Made Easy available on Appexchange to integrate your Shopify store into Salesforce. If you are thinking to invest in the e-commerce industry, this is the right time to take a decision.

E-commerce Trends

Shopping Decision Rely On Augmented Reality (AR) and Virtual Reality (VR)

With AR and VR technology, the shopper will be able to experience the item they are looking for, for instance, if a person is buying living area furniture he can visualize it at his home, or he can try virtually the dresses he is looking for.

This technology plays an important role in making shopping decisions in the future and it will rule specific industries such as fashion and home decor. This industry holds a big market in e-commerce.

Shoppers Are Looking For Personalized Shopping Experience

AI has made this possible to give personalized experiences to consumers, this technology we are experiencing these days at our personal level. Our consumers are addicted to personalized experiences. The more personalized experience a customer gets from a brand, the more inclined the customer is towards the brand.

With the power of machine learning and AI, and continuous collection of data on how the shopper shop, the products and services they are looking for. The time is not too far when AI offers comfort and products based on customer moods.

Voice Search Would Be The First Choice Of The Shopper

With the rise in the number of people owning smart speakers, they are relying on voice assistants to complete daily tasks. The consumers will be in that comfort zone that they are utilizing voice search to shop online, order food, or in organizing their lives. This is the time when business owners need to work on the keywords and content.

Chatbots Will Be Improving the Shopping Experience Of The Customer

Chatbot interacts with the online shopper in the same way the sale assistant helps the shopper in the store. In the coming years when our chatbots have enough experience in the form of data, they will be smart enough to become more intuitive and serve the customer with desired product. Our online shoppers will be delighted and will experience amazing shopping experiences.


Stay updated with the e-commerce industry with all our latest blogs and remember to install the Shopify Made Easy app from Salesforce AppExchange to enhance your experience. Install it Now and experience the boost in your businesses!

About the Author

Piyush Singhal

Co-Founder, Director | HIC Global Solutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Piyush, a seasoned Salesforce professional started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with passionate people.