Did you know the average rate of holiday returns for online sales in 2021 was 20.8% as compared to 18.1% last year!
As online sales are growing, returns of merchandise purchased are also growing. The increase in holiday returns is the cause of every retailer’s concern.
A report by Salesforce revealed that an average retailer suffers a loss of $106 million against every $1 billion in sales because of holiday returns.
Hence, eCommerce retailers must kick their strategies in gear to make up for the loss and deliver a frictionless return experience to build customer loyalty.
Here are some tips to create a seamless return experience and stay on the top of the game this season. Let’s begin-