1. Supercharge your Salesteam with the addition of automation in the Sales Cloud
Einstein bot for sales will be an advanced version of the average customer care bots we encounter while browsing. It will connect the customer to the right rep in Slack and will also be able to schedule meetings.
The Enablement feature is an automated tool that suggests tasks to reps and also tracks achievements.
2. New Automation features in Marketing Cloud
Coming this fall to Marketing Cloud are Account Engagement API Enhancements that allow new integrations with Salesforce’s CDP and external segmentation tools.
3. Automation addition to Service Cloud
Service Cloud Contact Center, allows the service provider to access data and provide proactive service across various channels in real-time.
- The Service Catalog enables companies to automate recurring service requests like plan changes etc.
- Flow Automation Packs, provide automation of the life cycles of certain tasks