Inform customers of the location and availability of products
Make sure to render accurate product availability. Do not let down your customers by notifying them of being out of stock after they had added an item to their cart. Time is money, particularly for commercial buyers, and any moment they discover the good they were looking for is unavailable, they abort shopping and leave with a bad experience. If a product is not in stock or running low, show this on the page so customers are aware.
Give flexible delivery options
Customers need adaptability in terms of delivery services– from one-hour and end-of-the-week conveyance to in-store pickup and doorstep delivery. By showing the options you give on each item page, you enable your buyers to know what you offer before checking out.
Keep them informed about returns and self-service order status
You should enable your Customers to track their orders and receive updates through text or email and allow them to make alterations to their shipping details. Returns should also be self-managed, allowing customers to generate return labels and select a preferred method and location for the return. This provides them with a sense of control over their experience and reduces the costs associated with customer service and support. Every self-managed option you provide translates to fewer support calls and increased profits.