After a marathon run on sales this holiday season, be prepared to attend to customers with queries on product usage, installation, exchanges and returns.
So, fine-tune your customer service team with dedicated experts to offer seamless personalized customer service. Answer their concerns in real-time. You may also employ Salesforce Service Chatbots to give personalized solutions to your customers.
To speed up response time, create automated answers for FAQs.
Also, create separate extensions for exchange/returns for a hassle-free interaction. And, lastly, do not forget to ask for feedback for improving your service.