Chatbots are basically the extension of your self-service. More and more businesses today rely on chatbots to scale their service.
Chatbots offers a personalized experience to your customer on your digital service channels. To resolve issues, Chatbots analyze the data with AI. Chatbots address customers with their first name, thereby adding a personal touch to the interaction.
They refer to relevant articles or resources to help customers with simple questions. For complex cases, they route the cases to agents after gathering the necessary information.
Chatbots reduce the caseloads on agents by solving simple concerns, enabling your service agents to focus on complex issues.