- Email & Call Support
- Query Resolution - 48 Hours Max
- One Time Sync Made Easy
Setup - Upto 2 Shopify Custom object - Training & Support
- Dedicated Support Coach
- Live session with Shopify Experts
- Upto 2 hours / Month - Guided Upgrade to Shopify Package
- Monthly Routine Check-Up
- Live Demo
- Email & Call Support - Upto 90 days
- Query Resolution - 24 Hours Max
- One Time Sync Made Easy
Setup - Upto 3 Shopify Custom object - Training & Support
- Dedicated Support Coach
- Live session with Shopify Experts
- Upto 3 hours / Month - Guided Upgrade to Shopify Package
- Monthly Routine Check-Up
- Live Demo
- Email & Call Support - Upto 365 Days
- Query Resolution - 24 Hours Max
- One Time Sync Made Easy
Setup - Upto any Shopify Custom Object - Training & Support
- Dedicated Support Coach
- Live Session With Shopify
Experts - Upto 4 Hours / Month - Guided Upgrade to Shopify Package
- Monthly Routine Check-Up
- Live Demo
Q. Which plan will be a better fit for my needs?
You can compare the offerings in the plan and choose the one that goes well with your requirements. However, we recommend the Quarterly Plan as it offers more comprehensive and cost-effective support.
Q. Isn’t there any real-time support for immediate solution?
Yes, the Support plans provide resolution in real-time. However, depending on the complexity of the issue, the maximum TAT for resolving queries has been set to different time frames.
Q. How is Live Demo different from Live session with experts?
Live Demo is an online session with a Shopify expert who demonstrates the product, its features, triggers, flows etc. to users. Whereas in the Live Session, experts provide resolution to your queries on call.
Q. Will my Support plan be auto renewed?
No, however you will receive a heads up from us.
Q. Can I cancel my subscription after I made the purchase?
No, but you can opt out of our different plans as per your convenience.